Process Mining
Process mining is a data-driven approach to finding and fixing the hidden inefficiencies that hamper the performance of your business processes.
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Discover Your Process
Understand how your business processes are performing and what are the key bottlenecks.
Find opportunities to increase productivity, improve compliance and automate.
Get end-to-end process transparency over siloed systems and organisational units.
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Monitor and Conform
Understand in real-time how your business is performing against business objectives and regulations.
Pinpoint reasons for process variance and deviations from the "happy path".
Bring clarity to IT system migrations and create visibility for internal auditiing.
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Improve and Automate
Take action on value-creation opportunities by automatically eliminating inefficiencies.
Create fact-based business cases for process re-engineering.
Quantify actual value realisation of process improvements.
Turn process data in your systems into actionable insights
Process mining can be used to analyse and improve any business process. The most common use cases where our clients start are:
Accounts Payable
Improve on-time payment and streamline invoice processing.
Accounts Receivable
Detect underpayments, revenue leakage and uncollectable invoices.
Procurement
Improve spend management, supplier reliability and drive compliance.
Order Management
Increase on-time delivery and boost customer satisfaction.
Opportunity Management
Optimise sales processes for higher close rates.
Customer Service
Streamline and automate customer service for higher customer satisfaction and lower costs.
Process mining cases we have delivered
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Setting up CoE and planning structured scaling
Maintaining and improving Process Mining technology capability for businesses to leverage
Real-timification of connections and improvement of knowledge models
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Building automation triggered by Process Insights and writing back to core Systems
Maintaining and supporting the expansion of the automation scope
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Building Process Mining implementation for SAP S/4 HANA benefits capture and process adoption monitoring in transformation
Qualitative pain point analysis to recognize improvement opportunities for processes implemented to new ERP
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Enriching process insights for full process traces using large language models
Identifying root causes, predicting and simulating process performance, conformance and anomalies
We pinpoint inefficiencies, remove bottlenecks, deploy automation and reengineer processes to improve your business outcomes.
Our offering
Process mining expertise we offer:
Process mining tool evaluation and implementation
Data integration and process model building
Process analytics, monitoring tools and performance reports
Automation and advanced models
Root cause analysis and project portfolio building
Process improvement projects
Process mining tool training to improve adoption and usage
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Ready to experience the benefits of process mining?
Let’s talk and find ways to improve your business operations.