Data and Architecture Audit for Scalable and Efficient CRM Performance
Vuono Group conducted a comprehensive Salesforce CRM audit for the University of Helsinki to evaluate the system’s current state and its fitness for future growth. The audit focused on CRM data and architecture to identify inefficiencies, critical pain points, and opportunities for long-term optimisation.
The Challenge
The University of Helsinki needed to identify operational inefficiencies and process issues within its Salesforce CRM and sought strategic, data-backed insights into how well the system could support future growth and evolving business needs.
The Solution
Vuono Group conducted a comprehensive review of the University of Helsinki’s Salesforce CRM, combining system data analysis, user interviews, and hands-on support to address key challenges.
Our work included:
A detailed report outlining the current data & process architecture
An evaluation of the system’s technical readiness for future needs
Targeted recommendations to resolve critical issues and reduce inefficiencies
Support in fixing urgent problems and introducing best practices to improve maintainability
This enabled the University of Helsinki to streamline data-driven processes, reduce waste, and improve overall Salesforce CRM performance, ensuring the system is scalable and efficient for future needs.
“Vuono Group’s structured approach and deep technical expertise brought clarity and efficiency to our CRM operations, laying a strong foundation for future development.”
About the University of Helsinki
The University of Helsinki is Finland’s largest and oldest academic institution. Since 1640, it has contributed to the establishment of a fair and equal society that is considered the best in the world according to a number of indicators. Today, this multidisciplinary academic community solves problems that concern all of us, also on a global scale. A community of 40,000 students and employees is diversely open, comprehensively quality conscious and joyfully serious.