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Scaling Customer Service with AI and Automation
The University of Helsinki set out to modernise customer service for a community of over 40,000 students and staff, handling more requests without adding manual work or losing quality. Vuono Group brought deep expertise in AI, data, and process development into the university's cross-functional teams, helping map the path to make that scale achievable.
Scaled Business Architecture and Supply Chain Processes to Drive Logistics Company Growth
We helped logistics company Storia to scale up their business into new business areas and prepare for a major IT transformation. Our collaboration included investment planning, IT and data architecture design, and a technology and AI strategy built for growth.
Return on ERP Investment Through End-to-End Processes and Enterprise Architecture
Services company Servica partnered with Vuono Group to develop their end-to-end business processes and get more concrete business value from their D365 ERP investment. The development roadmap covers business capabilities, data quality and AI opportunities laying the foundation for an enterprise architecture governance model.
Building a New Operating Model and AI Governance at Scale
VTT partnered with Vuono Group to redesign its support function operating model and establish the foundation for a company-wide AI Center of Excellence. This created the governance and capability structure needed to deliver scientific impact in the AI era.
Turning End-to-End Process Data into a Scalable, AI-Ready Business Structure at LähiTapiola
LähiTapiola partnered with Vuono Group to build a scalable foundation for managing business complexity. A modern business process management approach proved the value of embedding end-to-end process data directly into business logic, and laid the groundwork for scaling the business and building future AI capabilities.
Streamlining Regulatory Processes from Large-Scale Data Analysis to Agentic Automation
How do you scale high-quality monitoring and analysis when data volumes explode? We partnered with The Finnish Competition and Consumer Authority and the Finnish Safety and Chemicals Agency to transform manual data gathering into an AI-powered process, building a foundation for agentic automation.
AI-Driven R&D Process with Ultrasonic Wind Estimation Data
Reliable data and AI-driven processes help R&D move from uncertainty to validated engineering decisions faster. We partnered with EXC Group, a global product development and manufacturing company in outdoor sports, to accelerate the development of a new ultrasonic wind estimation technology.
Enabling a Process-Driven Government Agency Merger at Suomenlinna
We supported the merger of the Governing Body of Suomenlinna and the Finnish Heritage Agency by analysing and modelling the Governing Body’s key administrative processes. Our process-driven insights provided a clear roadmap for the complex merger.
Process Optimisation at Vaisala: Over 40% Improvement Opportunity on Service Levels
We supported Vaisala in process development, and our data-driven process insights enable improving on-time delivery estimates, boosting customer satisfaction and reducing overall lead times.
The Synergy Between Lean Six Sigma and Process Mining
Combining Lean Six Sigma with Process Mining creates a powerful synergy that enhances the effectiveness of both methodologies. By integrating them, businesses can achieve a deeper, reality-based and data-driven understanding of their processes, leading to more precise improvements and sustained operational excellence.
How to succeed in process mining with Snowflake and QPR ProcessAnalyzer
Set yourself up for success on the process mining journey with these tips and insights from an expert.
High efficiency requires excellent processes
Organisations striving for high efficiency should strive for both – resource and flow efficiency. But how to get there?
What is process mining?
Process mining is about collecting, analysing, visualising, and acting on data that various processes create. It enables organisations to have a more objective view of their operations and makes data-based decision making easier.